General terms of the site

1 – Website contents

AIDEN reserves the right to make, at any time and without prior notice, any modifications it deems appropriate, and may update the products and services presented on the website daily. The prices applicable to each product are those shown on the website, with the taxes in force at the time of purchase applied to them. These prices may vary depending on the currency and the destination country of the goods purchased.

AIDEN provides commercial information truthfully. In cases where this information may contain an error, it will be corrected.

2 – Method of access and licence of use

Access to and use of the work(s) or electronic content acquired by the User through MyWeb or AidenPay will in all cases be governed by the following stipulations set out in the licence. For the purposes of this licence, work(s) or electronic content means the digital content owned by AIDEN or by third parties from whom AIDEN has acquired the exploitation rights.

Once the corresponding payment(s) have been made, AIDEN grants the User a limited, temporary, non-exclusive, revocable and non-transferable licence to: (i) access and view, through the platform, the work(s) or electronic content acquired through MyWeb or AidenPay under the terms set out in these conditions, for personal and commercial use, (ii) for a period of twelve months from the time of acquisition.

AIDEN has a period of 48 hours to contact the buyer and begin processing the service. The deadlines for full or partial delivery of the service will depend on the buyer's needs, and AIDEN reserves the right to deliver within a maximum of 3 weeks from the time of contact with the buyer.

Domains contracted through Aiden and associated with any web pack must remain in the user account for a minimum of 12 months from the contracting date. The customer may request the transfer of the domain to another host by paying €25 plus VAT for .es, .com and .org domains.

3 – Payment method

The payment method will be reflected on the invoice, under the conditions agreed between the Customer and AIDEN (in the particular conditions of the contracted service), and these must be respected. Partial or total non-payment of any invoice by its due date will result in the temporary cancellation of the service.

Invoices will in all cases be sent by email. It is the customer's responsibility to provide and keep their email address up to date in order to receive their invoices. The customer can download their contracts from their user area.

AIDEN is authorised to withdraw, deduct and/or charge any outstanding amount or invoice from the card associated with the customer's AIDEN account through Stripe. AIDEN will never share the customer's card payment details with any third party other than Stripe. The customer's payment details are encrypted and AIDEN does not have access to them.

4 – Pricing policy and validity of offers

AIDEN's offers normally have a validity period of 4 business days unless otherwise stated, and we reserve the right to modify prices until you have received our order confirmation. AIDEN reserves the right to cancel an order in the event of unforeseen price changes from our suppliers.

5 – Withdrawal and returns

Due to the special characteristics of the digital product, returns are not possible. If you have not been able to download your purchase, you can contact our Customer Service department at support@aiden.es or by phone on +34 941 687 661.

In the event of early termination of this licence, the amounts paid by the user to acquire the work(s) or electronic content paid up to the date the termination takes effect are non-refundable.

6 – Customer obligations

The Customer undertakes at all times to provide truthful information regarding the data requested in the user registration or order forms, and to keep it up to date at all times.

The User may use the acquired content in accordance with the applicable law in force at any given time. All rights not expressly granted to the user in the licence are understood to be reserved by AIDEN, which will remain, together with other owners/collaborators, the holder of the intellectual property of the website, work(s) or electronic content.

7 – Technical requirements

The User may only access and use the website, work(s) and electronic content online through the user area. To access the website, work(s) or electronic content online, as well as additional documentation, the user must have Internet access.

AIDEN will not be responsible for the customer's Internet access service, nor for their hardware and software infrastructure, or the corresponding updates and resulting costs.

8 – User responsibility

The user will in all cases be responsible for the access to and use of the website, work(s) or electronic content acquired through their device or with their access credentials, regardless of whether they are aware of it or have authorised it. Access credentials may only be used by the person to whom they have been provided.

Aiden may block and/or suspend an Aiden user account if the user violates our terms and conditions, privacy policy and/or legal notice. Blocked accounts cannot use Aiden's services once blocked.

9 – Termination

With us there is no lock-in commitment. Without prejudice to the grounds for contract termination set out in current law, the User's breach of the terms of this licence will result in its automatic termination.

In the event of termination, the user undertakes to cease using the services, and AIDEN may prevent the user from accessing the website, work(s) or electronic content online, as well as any additional documentation where provided.

10 – Security and confidentiality

AIDEN guarantees security and confidentiality in all its communications with customers. All online payment transactions are carried out through a secure server, based on the SSL standard, which protects data against breach attempts by third parties.

The customer may exercise their rights of access, cancellation, rectification and objection by writing to support@aiden.es.

11 – Applicable law and competent jurisdiction

Purchases made from AIDEN are subject to the law of the United Kingdom. In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the competent Courts or Tribunals.

12 – Account closure and consequences

We reserve the right, at our sole discretion, to close an AIDEN user account if we determine that the user has violated our terms of service, acceptable use policies, or any other applicable regulation or law. Closing an account will result in the automatic deletion of all data associated with the account, including, but not limited to, domains, emails, files and settings.

By closing an account, the user accepts that:

1. All domains, emails and associated services on our platform will be automatically deleted from our system.
2. All subscriptions associated with the account will be automatically cancelled.
3. The recovery of personal data will be subject to data protection regulations and may be requested within a reasonable period from the account closure date.

The user acknowledges and accepts that AIDEN will not be liable to them or any third party for the closure of an account and the associated consequences.

Terms for specific services

Each of the services offered by Aiden (eWeb, eShop, eSocial, Aiden Startup, AidenPay, Hosting, Domains, Professional email, Microsoft 365) has particular conditions detailed on the corresponding service page, which are incorporated into this contract at the time of contracting. You can consult them at any time from your user area or request them from our team at support@aiden.es.

For any questions about these terms, contact us at support@aiden.es or through the help centre.