Terms and conditions

Aiden is a brand of Aiden Technologies Ltd, a company incorporated in England and Wales with company number 14561220 and registered office at Kemp House, 128 City Road, London EC1V 2NX, United Kingdom ("Aiden", "we", "us"). We have written these terms to be understood: each section opens with a plain-language summary, with the detail below.

1 – Who we are

In short. Aiden is a British company. By using the website or contracting a service, you accept these terms.

These terms apply to the use of aiden.es and our associated platforms (such as one.aiden.es and account.aiden.es), and to the contracting of any of our services. By registering, contracting or using the services, you confirm that you have read and accept these terms. If you contract on behalf of a company, you confirm that you have authority to bind it.

2 – Words we use

In short. We distinguish a "Consumer" (individual) from a "Business", because you have different rights.

• Customer / you: whoever contracts or uses our services.
• Consumer: an individual who contracts for a purpose outside their professional activity. They have additional legal protections (for example, the withdrawal right in section 8).
• Business: whoever contracts for their professional or business activity (sole traders and companies). Consumer-specific protections do not apply to them.
• Services: everything we offer: domains, hosting, email, websites and online stores, Aiden One and more.
• Fee: the recurring payment of a subscription (for example, the monthly Aiden One fee).
• Formation fee: the one-off payment we charge for handling the creation of your company.
• Official fees: the amounts charged by public authorities (Companies House, the Delaware Division of Corporations, HMRC, the IRS, etc.). They are not ours and may change.
• Platform: the private areas where you manage your services (one.aiden.es, account.aiden.es, dashboard.aiden.es).

3 – Our services

In short. We sell domains, hosting, email, websites and online stores, and the all-in-one Aiden One pack. Each service may have specific conditions on its own page.

We offer, among others: registration and management of domains, web hosting, professional email, design and creation of websites and online stores, and the Aiden One pack (section 4).

Each service is described on its aiden.es page, with its price and features. Those specific conditions form part of the contract when you contract that service and prevail over these general terms in the event of conflict. We may update the offering and prices; changes do not affect services you have already contracted during their current period.

4 – Aiden One

In short. For a monthly fee (99 €/month or 990 €/year) you get a domain, website, email and your company, all managed by us. Forming the company is paid once, separately (100 € UK / 150 € Delaware). Government fees are separate. There is no lock-in.

What the fee includes

Aiden One brings together in a single subscription: a domain in your name, a professional website built by our team, professional email on your domain, SSL and hosting, and the maintenance and support of all of it. It also includes handling the formation of your company in the United Kingdom or Delaware (section 5).

How much it costs

• Fee: 99 €/month, or 990 €/year on the annual plan. The fee is recurring and renews automatically until you cancel it.
• Formation fee (one-off): 100 € for a United Kingdom company (LTD) or 150 € for a Delaware LLC. It is charged once, when the creation of your company begins, and is separate from the fee.
• Official fees: amounts charged by public authorities (for example, the annual Delaware franchise tax, around 300 $/year) are not included in the fee or the formation fee, unless expressly stated. We inform you of them before they apply.

Payments are processed through Stripe (section 7). VAT or other applicable taxes are added in accordance with the regulations in force.

No lock-in: what happens if you cancel

In short. You cancel whenever you want and we stop charging you. But when the subscription ends we stop maintaining and hosting your website and email. Your domain and your company are yours and remain so.

You can cancel at any time from your customer area. Cancellation takes effect at the end of the period already paid for; we do not refund the unused part of that period (except for the withdrawal right in section 8, if it applies to you). When it ends:

• We stop hosting and maintaining your website and email, which will become inactive. You can request a copy of your content before cancellation.
• Your domain is yours; you can keep it or transfer it in accordance with section 9.
• Your company is yours and continues to exist independently of Aiden. When you stop being a customer you become directly responsible for its obligations (renewals, accounts, taxes, registered agent, etc.).

5 – Forming your company

In short. We handle the creation of your company as an intermediary agent: we are not a law firm or your tax advisors. The company is yours and in your name. You are responsible for the accuracy of your information and for your tax and legal obligations.

When you contract the formation of a company (on its own or within Aiden One), Aiden acts as an intermediary and agent: we prepare and file the documentation with the relevant registries and agents (Companies House in the United Kingdom, the Division of Corporations in Delaware and its registered agents) and coordinate the process for you.

Important. Aiden is not a law firm or a tax advisory firm, and nothing we provide constitutes personalised legal or tax advice. The choice between the United Kingdom and Delaware, and the tax consequences of your activity, are your decisions; we recommend consulting a professional when you need to.

• The company is formed in your name and its ownership is yours from day one.
• You must provide truthful, complete and up-to-date information (identity, beneficial ownership, etc.). The formation and upkeep of the company depend on that information being correct; we are not responsible for losses arising from inaccurate information you provide.
• Timescales depend on each authority and are outside our control. We give good-faith estimates, but we do not guarantee specific dates.
• You are responsible for your company's ongoing obligations (annual accounts, taxes, renewal of the registered agent and address, official fees). Aiden may offer you services to help with them, contracted separately.
• We cannot guarantee an outcome that depends on a third party (for example, opening a bank account or granting a tax number), since the decision rests with that entity.

6 – Your account and access

In short. You sign in with your email and a code. Look after your credentials: whatever happens with your account is your responsibility.

To use the Platform you need an account, linked to your email address. Access may be by a one-time code sent to your email. You are responsible for keeping your access confidential and for all activity carried out from your account. Let us know immediately at support@aiden.es if you detect any unauthorised use.

Our services are connected to each other (aiden.es, one.aiden.es, account.aiden.es and others) through your email identity, so that you can manage everything from one place.

7 – Prices, payment and invoices

In short. You pay by card through Stripe. We do not see or store your card number. Invoices reach you by email. If you do not pay, we suspend the service.

• Prices are shown on the website excluding VAT. VAT and any other applicable tax are calculated and added at checkout, depending on your case and the regulations in force.
• Payments are processed through Stripe. You authorise Aiden to charge, via Stripe, the card linked to your account for fees and outstanding amounts. Aiden does not access or store your card details, which remain encrypted at Stripe, and does not share them with third parties unrelated to payment processing.
• Subscriptions renew automatically for equal periods until you cancel them.
• Invoices are sent by email and are available in your customer area. It is your responsibility to keep your email up to date.
• The impago total o parcial a su vencimiento faculta a Aiden a suspender temporalmente el servicio y, si persiste, a cancelarlo conforme al apartado 12.
• Offers are valid for the period stated; where none is stated, 4 working days. We may correct obvious pricing errors before confirming your order.

8 – Withdrawal and refunds

In short. If you are a consumer, you have 14 days to change your mind and get your money back, unless you asked us to start straight away and the service has begun (for example, if we have already registered your domain or started forming your company). If you contract as a business, this right does not apply.

If you are a consumer

You have the right to withdraw from the contract within 14 calendar days of entering into it, without giving a reason. To exercise it, simply tell us by email at support@aiden.es before the deadline. We will refund the amounts received without undue delay.

Exceptions (when the right is lost):

• If you expressly ask us to start the service within the 14-day period and the service is fully performed, you lose the right once it is performed. If it is performed in part, we may charge you the proportionate part already provided.
• For bespoke or clearly personalised services (such as your website design) and for the handling of your company formation or the registration of your domain, once started with your consent there is no right of withdrawal, because they involve steps and payments to third parties that cannot be reversed.

We will ask for that consent clearly before starting, so that you know what it involves.

If you contract as a business

The right of withdrawal is a consumer protection and does not apply to professional or business contracts. Cancellations and refunds are governed by what is agreed in these terms and in the service conditions.

Official fees and payments to third parties

In any case, amounts already paid to third parties on your behalf (official fees, registries, domains) are non-refundable, because they are outside our control.

9 – Domains

In short. The domain is yours. If you contracted it with a pack, we ask that it stays with us for at least 12 months; after that you can take it with you by paying a small transfer fee.

• Domains are registered in your name. Their registration and renewal are also governed by the rules of the registry for each extension.
• Domains associated with a web pack must remain in your Aiden account for a minimum of 12 months from contracting.
• After that period, you can request a transfer to another provider by paying 25 € + VAT for .es, .com and .org domains.
• When the domain is taken out together with Aiden hosting under a promotion (for example, the first year for 1 €), the promotion does not cover premium extensions or domains whose standard price is over 20 €, and renewal is billed at the standard price of the extension.
• It is your responsibility to keep the domain renewed if you want to keep it; a domain that is not renewed may become available to third parties.

10 – What we expect from you

In short. Use the services legally and honestly, and give us truthful information.

You agree to provide truthful information and keep it up to date, and not to use the services for unlawful or fraudulent purposes or ones that infringe third-party rights, nor to send spam, host illegal content or harm the security of our systems or those of others. Breach may lead to the suspension or closure of your account (section 12).

11 – Our liability

In short. We do everything on our part, but we cannot be liable for things outside our control (your connection, decisions by authorities or banks, third-party outages). If you are a consumer, this does not cut back the rights the law grants you.

We provide the services with professional diligence. To the extent permitted by law, Aiden will not be liable for failures outside our control (your internet connection, your equipment, or third-party services such as registries, authorities, banks or payment and cloud providers), nor for decisions that rest with a third party (an authority that rejects or delays a procedure, a bank that does not open an account), nor for indirect damages or loss of profit, nor for data loss where you have not kept reasonable backups of your content.

Where we are liable, our liability will be limited, to the extent permitted by law, to the amount you have paid us for the affected service in the previous 12 months. Nothing in this section excludes or limits our liability where the law does not allow it (for example, in cases of wilful misconduct, or the rights that consumer law grants to consumers).

12 – Suspension and account closure

In short. If you breach these terms or stop paying, we may suspend or close your account. When it is closed, the associated services and data are deleted. We notify you whenever possible.

We may suspend or close an account if the customer breaches these terms, the privacy policy or the legal notice, stops paying, or if their use is unlawful or puts third parties or our systems at risk. Whenever reasonable, we will notify you and give you the chance to fix it.

When an account is closed: the associated subscriptions are cancelled; the linked services are removed from our systems (managed domains, emails, files and settings); and the recovery of personal data is subject to data-protection regulations and may be requested within a reasonable period. Your company, being yours, is not affected by the account closure, but you will manage it directly from then on.

13 – Ownership of the website and content

In short. What you provide is yours. The website we build for you is yours while you are a customer; our tools and technology remain ours.

The content you provide (text, images, brand) is yours, and you authorise us to use it solely to provide the service to you. The website and materials we create for you are available to you while you keep the service contracted. Aiden's technology, software, system design and tools belong to us or our licensors, and are not transferred merely by contracting a service.

14 – Your personal data

In short. We process your data in accordance with our Privacy Policy.

The processing of personal data is governed by our Privacy Policy and, where applicable, our Cookie Policy, which form part of these terms. There we explain what data we process, on what basis and how to exercise your rights.

15 – Changes to these terms

In short. We may update them. If the change is significant, we will let you know.

We may modify these terms to reflect changes in our services or in the law. We will publish the current version on aiden.es with its update date. If a change materially affects a service you have already contracted, we will tell you with reasonable notice; if you do not accept it, you can cancel that service.

16 – Governing law and jurisdiction

In short. The law of the United Kingdom governs. If you are a consumer, you keep the protection of your country of residence.

These terms and the contracting of the services are governed by the law of the United Kingdom, and any dispute will be submitted to the competent courts under that law. If you contract as a consumer, this clause does not deprive you of the protection granted by the mandatory rules of your country of habitual residence.

17 – How to contact us

For any questions about these terms, write to us at support@aiden.es or visit our help centre. You can also call us on +34 941 687 661 (support in Spanish).